Inequality is apparent throughout our health system and our society, to a greater degree than is found in many other societies. Inequality is also apparent in the quality of the care we provide and these differences again reinforce further differences in that care. This paper focuses on two specific aspects of quality care which are often not given much attention: care that is acceptable to patients and meets their expectations, and safe care that does not harm. Furthermore, the paper will discuss how the proposed “Office of Health Standards Compliance” (a regulator of quality) could impact this.
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